Frequently Asked Questions
I’m new, where do I start & how do I book?
Welcome to Hazel & Co, we are so happy you are here.
Whether you are totally new to Pilates or a regular enthusiast, all of our group classes are open level so you can move in a way that feels good for you, with layered options to dial your practice up or down at any given moment.
Group reformer classes can be purchased and booked either online here or directly on the Momence app.
For 1:1 private, group private and corporate class enquiries, or to have a chat about getting started on your Pilates and wellness journey at Hazel & Co, get in touch here and Jade will connect with you as soon as she can.
The Hazel & Co home studio is located in Bunyip, Victoria. Address details will be sent to you via SMS once your booking has been completed.
What if the class I want to book into is full?
If the class you want to book is currently full, you have the option to join the waitlist.
If a spot opens up, you will automatically be added to the class and receive an email letting you know. The waitlist closes 5 hours before the class starts to ensure you have ample notice.
If you know you can no longer attend the class you are waitlisted for, please remove yourself from the waitlist. This allows others on the waitlist a chance to get a place in class and is also important for avoiding any late cancellation fees.
The standard cancellation policy also applies for waitlisted classes. Hazel & Co has a 12 hour cancellation and reschedule policy for group reformer classes.
What do I bring to class?
● Wear clothing you feel comfortable to move freely and get sweaty in.
● Grip Socks: are required for hygiene and safety purposes and are available for purchase at the studio.
● Drink bottle
What is the cancellation policy?
Group Reformer Classes
● Hazel & Co has a 12 hour cancellation and reschedule policy for group reformer classes.
● If you need to cancel or reschedule your class, please do so the same way you booked, via Momence. This is the only method we accept bookings and changes to bookings.
● Cancellations and reschedules made more than 12 hours before the class start time will have the session credited back to your account.
● Late cancellations and late reschedules made less than 12 hours before the class start time will automatically have the session deducted from your account.
● No shows will automatically have the session deducted from your account.
● Attending a class late will be considered a no show and you will automatically have the class deducted from your account. Please arrive to your class 5-10 mins before the start time.
1:1 Private, Group Private Pilates & Corporate Classes
● Hazel & Co has a 24 hour cancellation and reschedule policy for 1:1 Private, Group Private Pilates and Corporate Classes.
● If you need to cancel or reschedule, please do so the same way you booked.
● Cancellations and reschedules made more than 24 hours before the session start time will get the session credited back.
● Late cancellations and late reschedules made less than 24 hours before the session start time will automatically have the session deducted from your account.
● No shows will automatically have the session deducted from your account.
● Not attending a scheduled session within 10 mins after the session start time will be considered a no show and you will automatically have the session deducted from your account. Please also note that the trainer will not wait for attendance after the 10 mins has past, the session will be cancelled and the trainer will not be available. Please arrive to your sessions 5-10 mins before the start time.
If I am running late, can I still join class?
For a seamless experience for both your instructor and community members, we kindly request that you arrive 5-10 mins before class, ready for your class to start on time. This allows you time to settle into the space, have a chat to your trainer and let them know how you are feeling, catch up with community members and will ensure that the class begins on time, with minimal disruptions.
Once the class has started, the door will be locked and any late attendance will be considered a no show.
Is Hazel & Co open during school holidays?
The Hazel & Co studio closes for school holidays. All packs are put on pause while the studio is closed for holidays.
I’m managing an injury, can I still come to class?
If you have had your injury checked out and have the all clear from an Allied Health Professional, let us know and we look forward to moving with you.
Please let your trainer know either in advance or prior to the class commencing if there is anything they need to know about your body, how you are feeling or if you are managing an injury, so they can best support you through class with options that feel good for you.
I'm pregnant, can I still move at Hazel & Co?
That is wonderful news, congratulations. Please let your trainer know if you are pregnant either in advance or prior to your class commencing.
Click here to download, print and complete the Essa Pre-Exercise Screening System During Pregnancy and either email it to us, or bring it along to your next class. There will also be printed copies of this form available in studio for you to complete.
If your pregnancy is uncomplicated, we look forward to moving with you in our small group reformer classes or 1:1 private sessions.
Our trainers are here to support you through pregnancy and beyond, following evidence-based and best practice guidelines to ensure you receive the best care during your classes at Hazel & Co as you prepare to welcome your little one.
We respect your privacy. Please reach out to us by phone or email if you would like to chat with a trainer privately outside of class about the physical activity guidelines during pregnancy, so you feel empowered, comfortable and confident as you move through pregnancy.
Some helpful recourses to inform and empower you:
● Australian Government Department of Health: Guidelines for Physical Activity During Pregnancy.