Privacy Policy

We respect your privacy and are committed to protecting personal information that we hold about you in accordance with the Australian Privacy Principals outlined in the Privacy Act 1988. Our Privacy Policy outlines how we collect, use, store and manage your personal information.

This Privacy Policy applies to www.hazelandco.com.au where “us”, “we”, "our", "Hazel & Co" or “www.hazelandco.com.au” means Hazel & Co ABN 82 982 790 382.

By using or enquiring about services or products at Hazel & Co and providing personal information to us, you confirm you have read, understood and agreed to the Terms and Conditions of Service and this Privacy Policy, and consent to the collection, use, storage and disclosure of your personal information, as described in this Privacy Policy.

It is your choice whether you provide us with your personal information, however if you choose not to, this may affect your use of this Website or the services and products offered by us.

Collection of your personal information:

The types of personal information Hazel & Co may collect from you include:

● Contact details: including name, e-mail address, mobile number, demographic information, physical address details.

● Emergency contact details: including name, mobile number, relationship.

● Personal information: including date of birth, preferences, opinions and feedback you provide through forms, surveys and by communicating with us.

● Sensitive information: including health information and medical records.

● Information you provide directly or indirectly: by using this Website, or any applications associated to our Website to provide services, social media platforms, email, text message, client notes from verbal conversations and sessions.

● Financial and payment information: the payment card information we obtain about you from a transaction through our payment processor Square is limited to the last four digits.

● Purchase history: including details of services and products you have purchased or been provided by us, as well as any enquiries and responses to enquiries about our services and products.

● Photos and videos: may be taken with your consent for your reference of your personal progress and/or for marketing purposes. This may include, but is not limited to use on our social media platforms, our Website, in our marketing communications and more. Please note: verbal consent will always be sought if any photo or video footage is taken of Hazel & Co clients during sessions. Photos and videos will never be taken or shared without consent.

Please take care in your decision to grant consent to photos and videos of you being used online. Keep in mind that once content is available online, we only have control over how it is used on platforms owned by us, however cannot control whether or how this content and information may be used by others once available publicly online.

If you would like photos or videos of you removed from Hazel & Co social media platforms, our Website or any of our other marketing communications, please email: hazelandco.pilates@gmail.com

● Website Form Submissions: when you submit information to this Website via a webform, we collect the data requested in the webform in order to track and respond to your enquiries/submissions. We share and store this information with Squarespace, our Website hosting provider, so that they can provide Website services to us. The Squarespace Privacy Policy can be found here.

● Bookings and Purchases of Services or Products: when you book and purchase a service or product from Hazel & Co, we collect the data requested to complete and finalise the booking or purchase. We share and store this information with Momence, a third party payment provider, so that they can provide scheduling and client data management services to us. The Momence Privacy Notice can be found here.

Use of your personal information:

Hazel & Co may collect, use, store and disclose personal your information for the following purposes:

● To provide our services and products to you.

● To provide you with access and use to this Website, any of its associated applications and social media platforms.

● To provide services that comply with legal obligations, industry best practice and guideline based care.

● For communication purposes: to contact and communicate with you, respond to your enquiries or submissions and resolve any disputes that we may have.

● For administrative purposes: including necessary record keeping for compliance with industry best practice and guideline based care.

Disclosure of your personal information:

Hazel & Co may disclose your personal information to third parties:

● Third party service providers: who provide services to Hazel & Co to enable us to communicate with you and provide services and products to you.
This may include, but is not limited to: Website hosting providers, payment providers, communication and marketing tools: email, text message, social media and other communication and marketing platforms, administration service providers, accountant service providers, information technology service providers, design service providers or marketing service providers, advertising service providers, professional advisors, data storage providers.

● Bookings and Purchases of Services or Products: when you book and purchase a service or product from Hazel & Co, we collect the data requested to complete and finalise the booking or purchase. We share and store this information with Momence, a third party payment provider, so that they can provide scheduling and client data management services to us. The Momence Privacy Notice can be found here.

● Website Form Submissions: when you submit information to this Website via a webform, we collect the data requested in the webform in order to track and respond to your enquiries and submissions. We share and store this information with Squarespace, our Website hosting provider, so that they can provide Website services to us. The Squarespace Privacy Policy can be found here.

● Where you have provided consent.

● Where required or authorised by law.

Cookies:

This Website uses cookies and similar technologies to enhance your online experience. Cookies are small files or pieces of text that download to a device when a visitor accesses a website or application. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this Website to you.

These analytics and performance cookies are used on this Website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Analytics:

This Website collects personal data to power our site analytics, including: information about your browser, network, and device, web pages you visited prior to coming to this website and Your IP address. This information may also include details about your use of this Website, including: clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Security of your Personal Information:

We are committed to ensuring that the personal information we collect from you is secure.

In order to prevent unauthorised access, interference, loss, misuse, modification or disclosure of your information, we have put in place reasonable procedures to safeguard your information. These include physical, electronic, and managerial procedures.

Please be mindful that the security of any information transmitted over the internet and the security of electronically or physically stored information is not guaranteed, or error free and therefor may not be completely secure.

Please take care in deciding what information you exchange with Hazel & Co as any transmission or exchange of information is carried out at your own risk.

Access To Your Information:

You may ask for a correction or request access to the personal information we hold about you by emailing: hazelandco.pilates@gmail.com

In accordance to the Privacy Act 1988, there may be certain circumstances where the request of access to your personal information may be refused.

Privacy Policy Changes:

This Privacy Policy may be updated at any time at our sole discretion and will be available on our Website. We encourage you to check our Website and its Privacy Policy regularly to ensure you are up to date with the current Privacy Policy and any changes that may have been made.

Your continued use of this Website, its associated applications, services and products after any Privacy Policy changes will confirm you have read, understood and agreed to any changes to this Privacy Policy.

Contact Information:

If you have any questions regarding your personal information or this Privacy Policy, please email: hazelandco.pilates@gmail.com

If you have any complaints about privacy policies at Hazel & Co, believe that Hazel & Co has breached your privacy, or has not complied with the Australian Privacy Principles and would like to make a complaint,
please email: hazelandco.pilates@gmail.com